(If you are not sure of the beginning of this story please feel free to read the original post about it here)
Well I took DEM's (sorry I am not sure of your real name, or a website to link) advice and I went back to the location where I bought the handbag and spoke to the manager, who just happened to be the person that I have been on this entire 'Pippa Handbag Journey' with. We discussed options and the email response from Modalu (which I brought with me). After much thought we together decided that it would be best for me to continue to use the one I have with the 'damage' and she was going to order me a new one, in the same size and colour. When the new one comes in (expected in August) I will just do a straight exchange. She was so sweet and wonderful about it.
She simply said 'well that is your handbag you shouldn't be without it. I will just get a new one in for you'
She is an awesome person. Totally will buy more things from that store. And probably more specifically from her. Is that a bad thing?? To only want to purchase from a particular person? Hmmmm not sure.
OOh and another Filofax post is coming soon, and I am hoping to tape my first ever youtube video on my Malden in the next week or so, so I will try and link that here as well.
Have a great day!!!